Help center

You can book through our website by searching for homes by city and filtering for your needs. If you have specific needs or want some help choosing a neighborhood, email us at We are available to assist 24/7.

There are standard hotel taxes based on local laws and regulations, and there is a cleaning fee to cover the cost of cleaning after your checkout.

Your credit card will be charged for the entire stay, including tax and cleaning, when you book.

For stays up to 30 nights you will never be charged a security deposit prior to your stay, but we do need to keep a credit card on file in case of incidentals. For stays longer than 30 nights in some cities, you may be charged a deposit depending on the destination. In the event the space is a damaged, or our house rules violated, we will charge the amount owed to the credit card on file.

You can extend, reduce or modify the dates of an existing reservation; you only need to contact us at

All reservations made at least 45 days before check-in are fully refundable if canceled at least 45 days before check in. Cancellations made less than 45 days before your check in time are not eligible for a refund.

Time of cancellation: 45 days or more before stay

Refund: 100% Refund (bookings must be made at least 45 days before check in)

Less than 45 days before stay: No Refund

Not what you're looking for? Feel free to contact us.

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