Ready to live the experience?
see more
Can't join us?
Review our cancellation policies and cancel or modify your reservation by contacting our 24/7 customer support team.
We will refund your full payment if you cancel at least 7 days before check-in.
We will provide a 50% refund if you cancel within 7 days of check-in.
We will refund your full payment if you cancel at least 15 days before check-in.
We will provide a 50% refund if you cancel within 15 days of check-in.
Our policies for premium properties are more stringent due to their exceptional nature and features. We appreciate your understanding and are here to help if you have any questions.
We will provide an 80% refund if you cancel between 45 and 15 days before check-in.
We will provide a 50% refund if you cancel within 15 days of check-in.
Check the cancellation policies with the platform that managed your reservation and contact them if you have any concerns.
Cancellation policies vary between travel reservation platforms due to the different criteria and standards that each one uses to approve refunds, so you should check with your reservation platform what the cancellation conditions are.
If you obtained a preferential / corporate rate, please speak with your agent as they will provide you with relevant information regarding your reservation.
Please note that your refund may take up to 20 days to be processed depending on your bank entity.
Processing Fees:
Credit card processing payment fees, including payments made through the Wynwood website and app, Booking, VRBO, Expedia, Homeaway, Agoda, Hotels, and other channels, will be deducted from all refunds and partial refunds (approximately 3% of the total payment).