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Can't join us?
Review our cancellation policies and cancel or modify your reservation by contacting our 24/7 customer support team.
Cancellation 30 days or more before the check-in date: 100% refund of the amount paid.
Cancellation between 29 and up to 15 days before the check-in date: 75% refund of the amount paid.
Cancellation between 14 and up to 7 days before the check-in date: 50% refund of the amount paid.
Cancellation less than 7 days before the check-in date: No refund of any kind is recognized.
Cancellation 45 days or more before the check-in date: 100% refund of the amount paid.
Cancellation between 44 and up to 30 days before the check-in date: 80% refund of the amount paid.
Cancellation between 29 and up to 15 days before the check-in date: 50% refund of the amount paid.
Cancellation less than 15 days before the check-in date: No refund of any kind is recognized.
Check the cancellation policies with the platform that managed your reservation and contact them if you have any concerns.
Cancellation policies vary between travel reservation platforms due to the different criteria and standards that each one uses to approve refunds, so you should check with your reservation platform what the cancellation conditions are.
If you obtained a preferential / corporate rate, please speak with your agent as they will provide you with relevant information regarding your reservation.
Please note that your refund may take up to 15 business days to be processed depending on your bank entity.
Processing Fees:
Credit card processing payment fees, including payments made through the Wynwood website and app, Booking, VRBO, Expedia, Homeaway, Agoda, Hotels, and other channels, will be deducted from all refunds and partial refunds (approximately 3% of the total payment).
No refunds are recognized after the Check-in.
Can't find the answers you need? contact the team